FAQ

Order Questions:

  1. Can I change or cancel my order before it ships? 
    • Once your order is created, it cannot be altered to add or remove items. Sizes and colors can be changed within 8 hours of the order being placed by calling or emailing our award-winning American-based customer service team 24/7. To add or remove items, you must cancel your order and request a new order be created. You will be refunded in full for the initial order. 
  2. Can I include a gift receipt or message in my order? 
    • Unfortunately, we cannot offer gift receipts or messages for standard orders at this time. We do offer the option when you purchase a Digital Gift Card. 
  3. Do you offer coupons or discounts? 
    • We strive to offer the best products at the highest quality and an affordable price for our customers. We do offer promotional discounts and coupon codes periodically. The best way to find out about these offers is to sign up for our emails and check the USCCA Store regularly. 
  4. Where can I find the Terms and Conditions for promotional offers? 
    • We outline our Terms and Conditions for each promotion and update the page as promotions change. Be sure to check this page if you have any questions.
  5. What payment methods do you accept? 
    • We accept Visa, American Express, Mastercard, Discover, JCB and Diners Club credit cards. We also accept PayPal, Apple Pay, Google Pay and USCCA Store Gift Cards.
  6. I have a referral code for the USCCA Store; how can I redeem it?

 

Shipping Questions: 

  1. What shipping carrier(s) do you use? 
    • Depending on your location, we use either USPS or UPS. Most packages are shipped from our West Bend, WI (59035) warehouse. You can use the USPS map or UPS time in transit calculator to estimate your delivery date. Occasionally, an item may ship directly to you from the manufacturer. 
  2. Do you offer express shipping? 
    • Yes! Expedited delivery is available for a flat fee. We offer 2-Day expedited delivery as well as overnight shipping options. These services are only available Monday – Friday. Orders must be placed before 1PM CST to qualify. P.O. Boxes are not eligible for express delivery. 
  3. How much does shipping cost? 
    • USCCA members receive FREE shipping with every order. Just log in to your account prior to placing your order to qualify. Expedited delivery is available for a flat fee.
  4. What countries do you ship to? 
    • We currently ship to the United States and its territories. We also support shipment to APO/AE addresses for those in the US Armed Forces. 
  5. How do I track my order? 
    • Once your order ships, you will receive an email which includes a tracking number. Please note: Tracking numbers often take 24-48 hours to be recognized within the carrier’s tracking system. If your tracking number does not register any movement after 72 hours, please contact customer service. 

 

Product Questions: 

  1. How do I know what size to order? 
    • Most of our products include a size chart on the product page. Look for the “Size Chart” tab alongside the item description. Additionally, we list the model’s height and product size below each photo as a point of reference. If the product you’re interested in does not include a size chart, or you have any other sizing questions, please feel free to Contact Us and our WI-based support team will be happy to assist you. 
  2. Can I sign up to be notified when an item is back in stock? 
    • Yes! If an item is out of stock and we plan to replenish inventory, you will see a “Waitlist” option available to you when you select your size. To sign up for the waitlist, simply enter your email address and we will notify you when the item is back in stock. If you do not see the waitlist option, we will not be replenishing inventory for that item. 
  3. Do you back your products with a warranty offer? 
    • Yes! Your purchase is backed by the USCCA 365-day, 100% money-back, bulletproof guarantee. If you’re unhappy for any reason, simply call our USCCA team and you’ll receive a prompt and courteous refund.
  4. Are certain products excluded from promotional offers or discounts? 
  5. Are your products made in the USA? 
    • Some of the products offered in our store are Made in the USA. On the product page, look for the icon below to tell if an item is Made in the USA. 

 

Returns and Exchanges: 

  1. How do I initiate a return or exchange for my order?